Remitly Global, Inc. Common Stock Goldman Sachs Communacopia + Technology Conference 2026
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Right. We are going to get started with the next session. We are very pleased here to have both Sebastian Gunningham and Vikas Mehta from Remitly here, CEO and CFO respectively. Thanks for joining us. Always a pleasure to have Remitly at the conference.
Thank you. And congrats on the conference.
Thank you. It's not over yet, though.
Not over yet. Very impressive.
All right. Sebastian, thanks for being here. You've been in the seat for a little over six months. You came into a business that was already compounding at a very high rate. What have you learned in the first six months? What have you changed, and where do you think you can have the most impact from here?
Yeah. Well, first, I'd say that when you join a business and you start to peel the onion, one of two things can happen. The more you peel, the less you like, or the more you peel, the more you like. I'd say that I had the luxury of joining a very solid company, being put together over many years. The moats are real around the network, the infrastructure, the compliance. Customers love the product. So there was a lot of boxes that checked right, and I think the company is really a fantastic company. I'd say that my focus since joining has been, number one is diversifying the revenue stream. We have a very good core business, but we've built this amazing network with hundreds of licenses around the world. We can distribute to almost 5 billion bank accounts, users of bank accounts, about 1 billion wallet users.
We have about 500,000 cash pickup points around the world. So diversifying the revenue on the shoulders of that network means we are focusing on higher value centers. We're focusing on Remitly Business. You saw an announcement this morning. We're now in the platform business also, which means we're using this fantastic infrastructure that we built to offer it to companies who want to pay people cross-border. Etsy has millions of sellers. We're now plugged into the Etsy ecosystem. We have a pipeline of other companies that are interested. Finally, we've launched a cards business, where we offer our customers a whole bunch of benefits in their cross-border lives with the card. So I'd say objective number one has been to start a very aggressive diversification revenue. So far, so good. We're seeing some really good signs.
Number two is, I think I've AI'd the company, and this AI journey has many angles to it. I'm AI'ing the cost side. We've seen a lot of product launches since I joined. The speed at which we're launching features. You can now email money. You can send money across the world almost as easily as sending an email. We call it Send with Link. We've launched a bunch of features for business. On the revenue side, AI has allowed us to reinvent the software factory, generating many more features. Many more features improve the product, an improved product generates revenue, and hopefully we'll see growth into the future. On the cost side, like every other company, seeing a lot of efficiencies. What five people could do, now two people can do, and on down the line.
So, you are seeing that in our bottom lines, in our expansion, in our margin expansion. Then finally, as I said, number one is diversification. Number two is the acceleration of AI across the whole company. Number three is continuing to expand this moat that we built with this distribution network around the world. We are launching new corridors, new send countries, new licenses. We just got UAE. I was in Japan a month ago. We got that license. So we continue to expand around the world as we move money across borders. So, super fantastic first six months. I like the business. I think the market is big. We have earned the right to win. So we are going to keep at this speed.
Great. A lot to cover there. I will try to keep it high level for one more before diving in. So you continue to gain share at 20%+ growth, while some of the legacy cash-oriented players in the industry clearly seeing lower levels of growth, struggling with share. How would you frame where we are in this offline-to-digital conversion cycle in the Remitly space? How much runway is left in that shift before it is simply a market growth story rather than a share shift story?
Yeah. Well, if we had met three years ago, we would already see the data points clearly that the shift from cash to digital is happening. Here we are today. Let us say the world is 50/50. It is not hard to predict that if we were sitting here three years from now, that trend is going to continue. Different countries are moving at different speeds. Remember, for us, the cash, we do not deal with cash in the send countries. We only deal with banked customers. But the receiving market receives in cash. So when you ask the impact to us is that transition. So in the send countries, a lot of customers are transitioning to digital, and we get the benefit of that. A little bit, there is some tailwinds from these tax benefits.
But I think just generally, customers are just finding it easier to deal with cash and the economics are better. On the receiving side, it is all over the map. There are some countries that are going all digital. Brazil is a very digital market for us. Mexico is probably 50/50, and it varies across the world. So we are on the right side of that trend. By being on the right side means you got all your energy in producing great digital experiences. You have got all your unit economics figured out for digital-only experiences. You have got all your compliance, you have got all your regulatory, you have got all your licenses. So, we were born digital, and we are as digital as ever now, and I think we are going to continue to benefit from that trend.
Great. Maybe just before we go any further, I'll get the obligatory macro question out of the way. What are you seeing in terms of activity levels in your customer base? Specifically, Vikas, I think you flagged some softer, higher value send volumes in June tied to some of the recent actions by the Indian government. Maybe just unpack what's happening there and what the range of outcomes could be.
Yeah. First of all, as you saw, our first half annual results have been outstanding. As a part of that, our high-value sender story is the one that actually helped us drive strong growth as one of the factors. What we saw in the second quarter was that with the Indian government using different programs to manage their foreign exchange volatility, they came up with schemes which created funds being moved in a different way than the usual cross-border remittance or payments. That scheme ended early. It was supposed to end end of September, but has ended end of August, which means that going forward, we'll not see impact from that, but it'll have similar to what we saw in Q2, a little bit of a headwind in the Q3 timeframe. That's, call it the detail part of it.
If you zoom out from what we can control, we have made big headways with regards to high-value sender. The first thing is, as you have seen us talk about, we have continued to raise the limits of what people can send. We started with 25,000, 50,000, 100,000. Now, more recently, in the last quarter, we talked about transactions which are north of $300,000. Beyond that, we talked about one customer who sent more than $1 million, and this was a U.S.-India transaction as well. So we are seeing great use cases from additional aspects. We are putting more concierge-type services for these high-value senders so that the experience for them is a VIP experience. Outside of that, every aspect of that transaction, we are refining it and making sure that these can go through quickly.
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