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ARAMARK Goldman Sachs Global Consumer and Retail Conference

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Lizzie DoveManaging Director and Lead Analyst for Gaming, Lodging, and Leisure

The following session is not open to the press.

Jim TarangeloEVP and CFO

All right. Good morning, everyone. Thanks so much for being here. I am incredibly excited for this next session of our Goldman Sachs Global Consumer and Retail Conference with Aramark, which has so much going on. I feel like we are going to pack so much into these next 35 minutes. My name is Lizzie Dove. I cover gaming, leisure, and lodging here at Goldman, and it is my pleasure to have here Jim Tarangelo, Executive Vice President and CFO of Aramark, Pat Liebler, CEO of Aramark Nexus, and we have Felise Kissell here in the audience too, Head of Investor Relations and Corporate Development. Welcome, Jim and Pat. Appreciate it.

Jim TarangeloEVP and CFO

Thanks so much for being here. Pat, I think this is your debut with Wall Street investors. So very excited to hear all of what you have to say about Aramark Nexus, which we will get into very shortly. Maybe just to start off, if we just step back and see, Aramark today feels like broadly is growing faster, retaining clients at a higher rate, margins are firing on all cylinders, a lot of new contracts that you have been winning, and that is before we even talk about Aramark Nexus, which we absolutely are going to talk about. What do you think has structurally changed over the last few years when it comes to the core business, and how sustainable is that higher growth algorithm?

Lizzie DoveManaging Director and Lead Analyst for Gaming, Lodging, and Leisure

Yeah. Well, it is the culmination of years of work after the company implemented a new transformation toward a growth-oriented model, and really reigniting the hospitality culture that always existed in our DNA. With that, we implemented a number of specific actions to enable that.

Lizzie DoveManaging Director and Lead Analyst for Gaming, Lodging, and Leisure

We realigned the incentives for the organization where growth, composing of both new business wins and retention, is a significant part of our incentive-based comp. We decentralized the organization. We made sure we had seasoned leaders with extensive industry experience, like Pat here on my left, to be running those businesses. And we invested significantly, nearly doubling the size of our growth and retention organizations, as part of that as well.

Lizzie DoveManaging Director and Lead Analyst for Gaming, Lodging, and Leisure

And with this growth model firmly in place, we have been delivering the results that you have seen, and we think that the elevated retention levels, record levels of new business, double-digit underlying growth that we have seen we do think is very much sustainable.

Jim TarangeloEVP and CFO

Definitely. Just on the core business as it pertains to the U.S., it feels like things have really been firing on all cylinders this year, to use that phrase again, and really on track this year with momentum really across the board. What are you seeing overall in terms of demand? Are there particular sub-segments or industries that have been driving that, or how would you categorize the U.S. overall this year?

Lizzie DoveManaging Director and Lead Analyst for Gaming, Lodging, and Leisure

Yeah, the good news is that growth is broad-based across really all the sectors within the U.S. portfolio. The retention levels, the new business wins, and base business, which is our term for same-store sales, has remained robust throughout the U.S. portfolio. The businesses that have been growing very rapidly, including B&I, which includes Aramark Refreshments and micro markets. This is Pat usually, has grown double digits now for 20 or 21 quarters in a row. Our sports business- 21. 21.

Lizzie DoveManaging Director and Lead Analyst for Gaming, Lodging, and Leisure

He's counting, Pat. Our sports business and entertainment business continues to show very strong growth as well, with a really good performance of the playoffs, the World Cup, underlying performance in Major League Baseball- in the third quarter.

Lizzie DoveManaging Director and Lead Analyst for Gaming, Lodging, and Leisure

Now on top of that, I think this is really the exciting thing, two of our larger businesses, healthcare and collegiate hospitality, which is our higher ed business, have really accelerated their growth as well.

Lizzie DoveManaging Director and Lead Analyst for Gaming, Lodging, and Leisure

Yeah. In healthcare, we've had two of the largest wins in the company's history with Penn Medicine last year and RWJBarnabas this year, and that's ramping up so that we have double-digit growth in healthcare.

Lizzie DoveManaging Director and Lead Analyst for Gaming, Lodging, and Leisure

That's really been some of the key contributors to the U.S. growth accelerating.

Jim TarangeloEVP and CFO

Yeah. Makes sense. So let's maybe move on to Nexus, which has certainly been highly topical over the last 6 months, to say the least. The speed of progress has been astounding since you've only announced it just a few months ago, and already you have multiple sites in mobilization and planned and another announcement today, which we'll get into in a little bit. Pat, maybe you can start with the basics for us. Firstly, for those not familiar, maybe you could take a second just to give a little bit of your history with the company, and then for anyone that's not familiar, can you explain what exactly Aramark does for a data center site or a co-locator, and why is a hospitality company the right partner for these types of segments?

Pat LieblerCEO

Yeah. So, I've been with Aramark now 20 years. Spent the last 5 as President and CEO of Aramark Refreshments and was given the opportunity to lead Nexus about 6 months ago. It's been in the works about a year, that we've been talking about what this is going to look like. But we're excited about changing the industry and what's happening. So you think about what typically was known in the oil and gas business as land camp or man camps. We really have intended and have begun to bring an elevated service when it comes to hospitality. So when you think about on-trend food concepts and hotel-like amenities, activities similar to what you see at colleges and universities with intramural type sports, wellness centers, fitness centers, will be golf courses.

Pat LieblerCEO

Really to create an environment for those who are building these data centers, which are being tasked to build at a high rate of speed and quickly, to really make sure that they are feeling comfortable and appreciated when they go back to their place to live at the end of the day. Our focus is really driving that experience for them, and really, again, I would say setting us apart. So we've kind of shifted that mindset from what was, "Hey, we just want a hot food option and a place for somebody to sleep," to really creating an environment for a person to live on a day-to-day basis. It's important for a couple of reasons, and the biggest one is Statistics are saying that the country will be short about 500,000 skilled laborers by 2028.

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