Amdocs Limited Goldman Sachs Communacopia + Technology Conference 2026

Thank you for the invitation.

Okay. Good afternoon. For those of you who are not familiar with Amdocs, market leader in the telecommunication industry. We are providing mission-critical systems for more than 400 service providers all over the world. The largest one and the most significant one globally in more than 90 countries, in which we basically run and transform their business. We sit at the heart of the operation of the telecom service provider and telecom operators, supporting digital experiences. 3 billion customers are impacted by our systems on a daily basis. As a mission-critical systems, our customers rely on us to launch new products and offering for them, to manage customers, and to generate revenue for our customers. We have a unique business model, outcome-based business model, that on one hand is committed to innovation and to technology leadership.

On the other hand, we take full responsibility on everything that we do for our customers. From developing their products, implementing them in the customer's environment, migrating customers, and then running and supporting the operations of the systems in a long-term managed services agreement. We have a very deep and long-lasting relationship with our customers for many years. Recurring revenue, very high visibility, and high renewal rate of our contracts with our customers. Now with the agentic era, we see ourself as the primary partner for our customers for this journey, basically helping them to unlock the value that this technology can bring, and to generate the business value of reducing complexity, reimagining the workflows end-to-end, launching faster offerings to the market, and obviously reducing the cost structure.

Yeah. Some companies are changing their business model lately. This is not the case for Amdocs. We've been forever, the 40 years of the company existence, we're always an outcome-based company. We're always committed to our customers and getting paid based on meeting KPIs, SLAs. Therefore, this was always the engagement. We are not a time and material kind of a company. We don't provide bodies or services. It's all outcome-based engagement. In today's environment, when it's more technology-led and not people-led and so on, then this business model is definitely the right model also going forward.

Yeah. I think for an industry, and we know this industry very well for many years, it is an amazing opportunity to fundamentally change the way our customers operate. We know the complexity, and we know how cumbersome the flows and the processes in the telco today, and we think that it is an amazing opportunity to change it fundamentally. The challenge right now is that on one hand, the technology can provide, there is a lot of excitement, and the technology is getting better every week, every day. But on the other hand, we do not see a lot of adoption so far by our customers. We see our role, and that is why we came with aOS, the agentic operating system, to help them realize the value and accelerate the adoption. Because right now, to your question, how far are we? We think that we are quite early in the journey.

Customers are mainly dealing with some experiments. They are implementing use cases. They are implementing some agents here and there. But in order to reach to the more long-term benefit of fundamentally change the way they operate the environment, we will need to move to the next level. Here comes aOS, and this is exactly the strategy that we have for our company for the future.

Yeah. The strategy that we outlined for the company going forward is based on four pillars, as you mentioned. The first pillar, we call it aOS, the agentic operating system. In this pillar, we see ourself helping and partnering right now with 400 customers that we have today all over the world to take them from where they are today to the future agentic operating system. In order to do that, we came up with aOS, the agentic operating system of Amdocs, which is the technological framework that basically includes everything that is needed, from products, services, tools, migration tools, in order to help customers start to realize the value of their agentic technology.