HP Inc.HPQ
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HP Inc. Goldman Sachs Communacopia + Technology Conference 2026

Review the key takeaways and the transcript of this earnings call.

Period 2026Duration32 minParticipants2

Transcript

Preview the first fifteen paragraphs, organized by speaker.

Kat MurphyResearch Analyst for IT Hardware and Storage

Hello, everyone, and welcome to the HP Fireside Chat at the Goldman Sachs Communacopia + Technology Conference. I have the privilege of hosting Karen Parkhill, CFO of HP here today. My name is Kat Murphy. I cover HP and IT hardware here at Goldman Sachs. We have about 35 minutes for today's session, inclusive of audience Q&A at the end. With that, Karen, thank you very much for being here. To start off, you reported earnings 2 weeks ago with very strong results in the Personal Systems segment on portfolio mix and pricing benefits, more inline results on Print. Is there anything you can share to help contextualize those results for this audience or anything that you want to highlight for the purposes of this presentation?

Karen ParkhillCFO

Yes. Thank you, Kat, and thank you for having us here. I would say we had a really strong third quarter. We were pleased with the results, because we did deliver record revenue in our PS segment, 18%. We continued to execute on our four-pillar mitigation plan during this commodity cost cycle. Print expectations were definitely in line, but we had some really great things going on in Print, particularly in our key growth areas, where we drove share gains in Smart Tank aligned with our strategy. We drove really strong growth in Industrial Printing and 3D Printing, continued to drive subscribers to our HP All-In Plan. I'd say really strong results that ultimately enabled us to increase our annual guidance. We obviously had the benefit of some IEEPA tariff refunds in the quarter, and we expect some more in the fourth quarter.

Karen ParkhillCFO

We increased our guidance even without the benefit of tariffs. So we were really pleased with our execution and with our remaining outlook for the year.

Kat MurphyResearch Analyst for IT Hardware and Storage

Starting on the Personal Systems segment, I want to talk more about the portfolio mix benefits that you saw and that you're enacting through some strategic focuses on key verticals. Can you talk about what the key PC customer for you and why you think you're well-positioned to go after those certain sub-sectors of the market?

Karen ParkhillCFO

Yeah. We're really excited with the strength of what we've got and what we're offering to our customers. We're seeing increased focus from us, in particular, on premium PCs, in the commercial space, in particular, with AI PCs, with workstations, with greater attach of both peripherals and service offerings, including our WXP platform, which is our Workforce Experience Platform. We are purposely driving those to increase market share and to drive our revenue growth and drive, ultimately, a greater mix to our margins, too.

Kat MurphyResearch Analyst for IT Hardware and Storage

When you think about the mix by region, is there any particular strength or any region that you think aligns well with those AI PC categories, workstations, where you may be prioritizing growth?

Karen ParkhillCFO

We are driving growth across all of our regions around the world, so pleased with the performance worldwide. In particular, this past quarter, we did regain our market leadership, particularly in the Americas and North America. So really pleased to see that because that is clearly in line with our strategy as well.

Kat MurphyResearch Analyst for IT Hardware and Storage

AI PCs approaching 50% of your overall mix. Can you talk about what's driving this AI PC purchase decision for your customers? Is it future-proofing, or are there some tangible agentic AI or cost considerations that your customers are making that's driving this decision to upgrade to a premium AI PC?

Karen ParkhillCFO

I'd say early on last year, it was a little bit more future-proofing. Now it's not. Now it is truly our customers, particularly our enterprise customers, really wanting a solution and an alternative to conducting AI in the cloud. Tokenomics is one compelling reason with this significant rise of token costs, but also having something that is faster, more secure, enables better focus on privacy is what customers are seeking right now. The AI being run locally in addition to in the cloud, we call it running AI hybrid. We believe that is the future, and we're beginning to see the pull of wanting solutions locally.

Kat MurphyResearch Analyst for IT Hardware and Storage

Can you talk about what in HP's portfolio in particular positions you well for this trend of hybrid compute or even AI at the edge?

Karen ParkhillCFO

Yeah. I'd say we've got really strong product offerings right now, many that are award-winning. But we also have a software solution, our Workforce Experience Platform that I mentioned, that is also a compelling offering, enabling greater digital experience for employees out there. Because what it does is it enables CIOs to really manage the devices that they have out there, and it's not just PCs, but it's also workstations and printers and now our collaboration devices that we recently put on this platform just last quarter. It enables CIOs and the IT managers to see problems and issues before they happen, to fix them before they happen, to ensure that employees have the right memory that they need to enable the work that they need to drive.

Karen ParkhillCFO

This Workforce Experience Platform was recently put into the Magic Quadrant for Gartner, and it's a really compelling offering that we've got right now.

Kat MurphyResearch Analyst for IT Hardware and Storage

Maybe sticking on the WXP platform, can you talk more about the operational insights that both you and your customers get from deploying WXP across their fleet? You mentioned memory usage, but anything that you can share as to how that platform may help you help your customers navigate input costs?

Karen ParkhillCFO

Yeah, it definitely helps that. We've got telemetry data that enables us, particularly when our customers are purchasing equipment, that enables us to share with them and have them see the memory needed by various employees or employee groups. So it enables them, particularly in this rising cost environment, to purchase exactly what they need rather than more than what they need. It also enables us to help them configure the equipment for the various uses that they need too.

Kat MurphyResearch Analyst for IT Hardware and Storage

Let's talk more about margins. You've talked to this four pillar mitigation plan, addressing supply, shaping demand, cost reductions, and pricing actions. I want to talk to each of the four, but first on pricing. 40% increase in ASPs for personal systems last quarter. Question that's very top of mind for investors is thinking about when we should start to see some demand pullback in light of these major price increases. Maybe just to start, can you talk about the outlook for demand elasticity, how that might change in different parts of your portfolio, and any considerations investors should have when thinking about the magnitude of price increases going forward from here?

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