Okta, Inc. Class A Common StockOKTA
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Okta, Inc. Class A Common Stock Goldman Sachs Communacopia + Technology Conference 2026

Review the key takeaways and the transcript of this earnings call.

Period 2026Duration34 minParticipants3

Transcript

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Gabriela BorgesAnalyst

All right. Excellent. Hey, thanks so much for joining us at the Okta session, day 2 of the Goldman Sachs Communacopia + Technology Conference. My colleague Callie Hornti and I, really excited to have Eric Kelleher, President and CEO of Okta. Hey, thanks for joining us today.

Eric KelleherPresident and COO

Thanks for having me. It's great to be here.

Gabriela BorgesAnalyst

Eric, I thought maybe the way we could start this conversation is to imagine that we're one of your larger enterprise customers, and the customer calls you up or calls up their salesperson and says, "Look, we're really concerned. We want to do all this cool stuff with agents, but everything we hear on the news is terrifying. You are our trusted identity partner. Make our problems go away." Talk to us about what that customer conversation journey looks like.

Eric KelleherPresident and COO

Yeah. Our leadership with customers is typically to help them understand the problem. Todd talked about this on earnings, but the biggest competitor we really have right now is just confusion. For an enterprise trying to navigate the technology landscape today, it's never been more volatile, and the security landscape has never been scarier. Every vendor is pitching to them all the various ways they're going to solve all their problems. One of the first steps that we've taken to help customers is just to simplify the landscape. We published what we call the Blueprint for the Secure Agentic Enterprise. Hey, we want to do something with agents. You don't know how to navigate this. We've given them a blueprint, and the blueprint tells them they need to solve for 3 things. One is they need to know, where are my agents?

Eric KelleherPresident and COO

There is a problem of discovery, of understanding where agents have been activated by employees, where they exist within the company. Where are my agents? The second challenge they need to solve is knowing what can these agents connect to. So what systems have these agents been allowed to connect to talk to? And the third thing they need to solve is what can they do? What have they been authorized to take? Can they read? Can they write? Can they delete? So those three questions, where are my agents? What can they connect to? What can they do? Those are the three things that customers need to be able to address to give them confidence in their, what we call their security posture, as it relates to agents.

Eric KelleherPresident and COO

Not surprisingly, our implementation to address the blueprint maps to our product offerings with Okta for AI Agents, and we help them do exactly those three things.

Gabriela BorgesAnalyst

I want to ask you an architectural question, which is, we hear particularly from new entrants in the identity space, that the way that you do identity access for agents is fundamentally different from the way you do it for humans. And the reason that is because agents are ephemeral.

Gabriela BorgesAnalyst

It is really tricky to take an architecture like Okta's and make it work for an agentic architecture because of this change in scalability throughput, ephemeral-ness, for lack of a better word. Maybe push back against that hypothesis.

Eric KelleherPresident and COO

Yeah. I was going to say, we don't agree with that, so that's not surprising. First of all, not all agents are ephemeral. Part of the challenge in this landscape is the word agent means many things to many people, and vendors reapply it to whatever it's going to suit, whatever narrative that they want to share. At its core, we have over 20,000 customers today that trust Okta to secure identity. Securing identity started for them with securing their human identities, with their workforce, and then their extended workforce, and then their customers. From that base, we've earned the trust of customers that we have the capabilities and the know-how to secure identity and keep them secure. It's a natural extension of that trust to be able to talk about how we're going to help secure their agentic identities.

Eric KelleherPresident and COO

Agents, pieces of autonomous software that typically today run on behalf of a human. In the future, we could all see a future where that's less the case, but today they run on behalf of a human that's enacted them. They need an identity. Whether they're ephemeral, they come on and off as they're needed, or whether they're permanent, they're running 24/7, the agents need to have an identity. As a company, I need to know what agents exist. I need to know who created them. I need to know what they've been given access to and what actions they're authorized to take. To do all of that, I need to have an identity for that agent. Okta provides a Universal Directory of identities, and historically, those identities were human. First workforce, then customer, then service accounts, and now agentic.

Eric KelleherPresident and COO

That directory has expanded into this use case that allows people to manage that. Once you have the identities in your directory, all of the capabilities of the Okta Identity Security Fabric apply. Single sign-on, we just launched Agent SSO a couple of weeks ago. It's now GA to all of our customers on our workforce platform, which means customers can now add agentic identities into their directory at no charge with their existing platform. Our governance capability, which allows people to provision and deprovision accounts. In the case of an ephemeral agent, just-in-time provisioning and then deprovisioning, turn it on when it's needed, turn it off when it's not, so it doesn't have standing privileges. Things like auditability. Who authorized an agent to access this system? Who gave it delete access?

Eric KelleherPresident and COO

All of that's captured in our governance product, which does all of that for human identity and will now also do it for agentic identities. The Identity Security Fabric story has never been more real than right now with this new category of identity, which we've elevated as a first-class identity category in our stack. All of the use cases for humans are now available to agents as well.

Gabriela BorgesAnalyst

I want to ask you a little bit about what separates out the customers who are signing the multimillion-dollar deals from those that are still deliberating and evaluating and saying, "Look, the technology is changing so quickly, we don't want to commit right now." How do you get more customers from the evaluation, uncertainty, confusion stage through to they sign the multimillion-dollar deal?

Eric KelleherPresident and COO

Yeah. The sample size is still small, so I'll speak to the examples that we have. But we announced with our quarterly call. We've done dozens of transactions on this product. Remember, this product went GA April 30th, so we're less than 120 days in at this point. Actually, just crossed 120 days. So we're still learning how to shape this product and how to shape the transactions, and how to shape the pricing in a way that's going to get people over the hurdle. But I'll say there's a couple different categories of what causes first movers. One is we have some enterprise CIOs and CISOs who are very forward-looking in their vision, and they see where the market is going, and they know that this is something that they have to solve more so than their peer group, and they're investing ahead.

Eric KelleherPresident and COO

We have some customers that have seen agentic activity that's caused them concern, and that gives them an acute need to make sure that they're investing ahead. We have some customers that surprise themselves. One of the examples Todd talked about on the call was a multimillion-dollar deal we booked in the quarter with a Fortune 50 healthcare company. One of the specifics he shared on the call is we had a discovery call with them to talk about Okta for AI Agents and what we could do. At the moment of that initial discovery call, we asked them how many agents that they had deployed, and it was 50. They had 50 agents deployed. We came back to them a few weeks later for a follow-on call, and that number had increased from 50 to 1,500.

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