Zoom Communications, Inc. Class A Common Stock Goldman Sachs Communacopia + Technology Conference 2026

Whenever they turn this thing on.

Yeah. This is an important shift for Zoom. I think everyone's kind of reinventing themselves in an AI era, and it's certainly true for Zoom. Not only in terms of just how we even reinvent our core in our meetings business, but we've broadened so much out of our meetings business, which I know we'll talk about today, and it's about reinventing that. What Zoom talks about is there's going to be systems of engagement and systems of record. We're obviously coming at it from an engagement perspective, but really what matters to the customer is getting them to action, because when we know there's action, then there's business value. The good news is when we can deliver business value to our customers, it drives revenue. What we're really focused on within that is we sit at the context of so many conversations.

The differential for Zoom in terms of an AI era and why we win is the shift to platform that you were mentioning is because there's so much that happens in human-to-human conversation that just gets lost. It never sits in a system of record. Even today, it is sort of just dispersed pre-AI world in a system of engagement. We're really excited about this and think there's a real differentiator for Zoom, both in the context that we have in the AI, obviously our quality and all of that, but also in the context that we can see not only inside the company but outside the company. I know we'll get to unpacking that more as we get.

Yeah. It is that context, right?

Yeah. I'll give you sort of an example because that context is so hard to capture anywhere, and yet it's really a lot of where the value for a lot of companies sits is in that human-to-human connection.

Eric talks about this, our CEO talks about this as human-to-human connections will always persist. It's the ingenuity, the creativity of humans. That's where that will reside. Humans to systems and systems to systems, those are going to change as we get into an AI world. But really there's a deep belief at Zoom that that human connection prevails. Let me give a couple of examples of that, of what we talk about when we talk about system of action and why we think Zoom has a unique differential. Let's say I'm an engineer. I sit through a Monday morning meeting to review specs and whatever.

We're sitting there talking, the conversation goes all over. I have now a database of all the conversations, but I take that conversation intelligence, and I update it into a Jira without even leaving the Zoom platform. That's what we're talking about when we talk about system of action. Let's say I'm selling you something, right? Conversation goes all over the place. We make decisions. But it's that taking that conversation, updating automatically without a seller having to spend more cycles into Salesforce.

to be able to take action off of it, that really creates that system of action. Zoom's excited about this because when we can do that, there's such value for the customer. When there's value for the customer, there's revenue for Zoom.