VisaV
Recorded

Visa Goldman Sachs Communacopia + Technology Conference 2026

Review the key takeaways and the transcript of this earnings call.

Period 2026Duration36 minParticipants2

Transcript

Preview the first fifteen paragraphs, organized by speaker.

Will NanceAnalyst

All right, everyone, we're going to get started here. Next up, we're very excited to have Ryan McInerney, CEO of Visa. He's served at Visa for a very long time, nearly a decade, and before that, was CEO of consumer banking at JP Morgan. Ryan, thank you for joining us today. Really looking forward to the conversation.

Ryan McInerneyCEO

It's great to be here.

Will NanceAnalyst

Thanks. All right, so I wanted to kick us off with a reflection of results so far over the past year and really just the notable strength that we've seen.

Will NanceAnalyst

Spend volume growth has been the fastest that it's been since pre-COVID, excluding the post-COVID recovery. Your value-added services portfolio is growing north of 30%, which I want to touch on later. You took over the business in 2023, and 3 and a half years later, despite what's been a period of reasonable amount of disruption across the payments ecosystem, Visa's performing really well. What would you attribute the success so far and to the extent that the stock hasn't reflected that, what do you think the market is missing?

Ryan McInerneyCEO

On the last topic about what the market's missing, I think you and the audience might be better positioned to answer that question. On the core of your question, I think in short, we have a strategy that's working. We have a leadership team that's very experienced and focused on executing that strategy. We have enormous opportunities ahead of us, and we've been deploying a lot of products and innovations in the market to capture that strategy. I think that's the short answer. The longer version of that answer is, 3 and a half, 4 years ago, we stepped back and did a fair bit of work to set the strategy that we're executing today.

Ryan McInerneyCEO

We looked at our capabilities, our market position, the TAMs that were out there, the competitive sets, and we put in place a strategy that we thought could fuel the type of growth that you were mentioning. We did a lot of work to syndicate that strategy inside the company, up and down, from the most senior people all the way down to country teams all around the world to make sure they understood it. We shared it with investors at our investor day. When I transitioned into the role that I am in right now, we used that as an opportunity to essentially rewire the operating model of the company. We restructured how the organization worked with senior leaders responsible for value-added services, for CMS, for consumer payments, those types of things. We gave them full-stacked leadership teams.

Ryan McInerneyCEO

We dedicated product and engineering teams to build a roadmap to ultimately ship the product and services that I was describing. We rewired the entire performance management system in the company. How OKRs were set, how people were measured in terms of their performance, how people were paid based on their performance against the measurements that we put in place, so on and so forth. We are now a few years into that journey. The strategy remains what it is, and I think the momentum that you are seeing is in large part driven by the fantastic leaders we have all around the world executing that strategy.

Will NanceAnalyst

Yeah. Let us touch a little bit on the momentum and just what you are seeing on the broader macro environment. You have consistently highlighted resilient spending across spend bands. Seen some recent tailwinds from tax refunds, gas prices, Visa Direct, some of the big sporting events year to date. You have also seen some headwinds in areas like cross-border travel due to the Middle East conflict. What are you seeing in terms of the consumer health today, and how are these dynamics kind of impacting spend levels as we close out the year?

Ryan McInerneyCEO

Again, in short, I would say strength and stability. If you look at, let us just talk about the U.S., you have got to understand there is a lot of uncertainty, right? Consumers and businesses do have a lot of uncertainty. You see that in the consumer confidence measurements. There are uncertainty about some of the affordability issues. They are uncertain about the elections. They are uncertain about a lot of things. But if you actually look at our business and how they are spending, it is strong and stable. In the U.S., for the last 6, 8, 10, 12, 18 months, I should say, last year and a half, let us call it, our business in the U.S. has been growing about 6%-8% roughly. This is on a roughly $7 trillion business. That is the size of our business in the U.S. So it is very broad-based, as you said.

Ryan McInerneyCEO

In the last quarter, our U.S. business grew 10%. If you look at quarter to date through the end of August, it has been growing about 9%. So you have a strong and stable spending business in the U.S. If you zoom out and look at our business globally through the end of August, we are seeing the continued strength we saw in our third fiscal quarter. Payment transaction growth stable at about 10% year-over-year growth. Cross-border has actually accelerated a little bit. We have seen cross-border go from about 12% year-over-year growth in the last quarter. We are running at about 14% through the end of August. So it is a strong and stable consumer spending in the U.S. and around the world.

Will NanceAnalyst

Yeah. That is great. On the cross-border acceleration, is there a tail to that? Is it Middle East recovery, or is it more broad-based across the entire portfolio?

Ryan McInerneyCEO

We continue to see e-commerce growing faster than travel.

Ryan McInerneyCEO

That has been a trend that we noted in the last quarter, and that continues to be a driver of the strong performance.

Will NanceAnalyst

Yeah, makes sense. AI is a huge topic for investors. Every day there is new news about a fund raise, new data centers. We have heard less about the benefits of kind of implementing AI at scale across enterprise, and I think that is where Visa has some positive data points to share. On your latest call, you shared some of the significant productivity enhancements that you are seeing across the organization. I was hoping you could just talk about the strategy internally that you have for driving AI adoption and what your vision is for AI internally at Visa.

Ryan McInerneyCEO

First, I think we are still very early in all of this in terms of the impact and the power these tools are going to have on the effectiveness, the efficiency, the accuracy of certainly Visa, and I think companies more broadly. We were early adopters of generative AI in this next cycle of AI. I say this cycle of AI because AI has been embedded in what we have done for decades at Visa. If you look post-ChatGPT moment, we have been early and aggressive adopters of these tools inside of Visa. Visa employees have access to all of the models and the tools at their disposal.

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