Charter Comm Inc Del CL A New Goldman Sachs Communacopia + Technology Conference 2026
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Good afternoon, everybody. Welcome to the Charter Fireside Chat at the Goldman Sachs Communacopia + Technology Conference. My name is Michael Ng, and I cover media, cable, telecom here at the firm. I have the wonderful privilege of introducing Chris Winfrey, who's the CEO of Charter. First and foremost, thank you so much for being here this afternoon and for participating in our conference, Chris. It's an absolute pleasure. Good as always.
Awesome. To start things out, I was just wondering if we could talk a little bit about Cox and the overall strategy. The transaction recently closed, so maybe you can walk through the broader opportunity for Charter at a high level.
Sure. The combination now makes Spectrum the leading internet and video provider in the country and the fastest mobile operator in our footprint with the fastest growth inside of our footprint. We get the privilege of doing that over 70 million passings, meaning residential and business passings, 45 different states. Doing that with a network that is, in all respects, ubiquitously deployed and vastly superior to the majority of the competition in the marketplace. Also, not only because it's gigabit capable everywhere and it's now increasingly symmetric and multi-gig capable, but also because we have the benefit of wireline and wireless convergence everywhere we operate. You combine that with a commitment and a guarantee to save customers over $1,000 when they take two mobile lines together with our internet. I think the best video product in the industry today through Xumo together with our seamless entertainment.
You end up with something that's a really compelling opportunity. Best network, best products, save customers lots of money, 24/7 U.S.-based service. It doesn't mean that we're not without challenges. We got new competition, we got low mover rates and low new build rates. I think we have opportunities short term to really improve both our go-to-market and our Net Promoter Score, our service reputation. But long term, I do think we win in the marketplace because of the assets that we have and our ability to service those 70 million passings. There's 37 million of those customers. The opportunity to your question is really nearly 35 million passings that don't take a service from us today, and we still think that's the real opportunity here.
Great. Wonderful. Maybe you can expand a little bit around the opportunity related to the new Cox asset specifically. What does that integration look like? How does the go-to-market strategy within the Cox footprint change? Any thoughts on the timeline that you could share with us?
Sure. We closed a couple of weeks ago. We started introducing our Spectrum Internet standalone pricing, free mobile line offer. That's really preliminary out of the gate. In about a week's time, we'll rebrand the entire former Cox markets into Spectrum. We'll launch new pricing and packaging with our products. A guarantee to save $1,000 when you take our products. Having our products pricing and packaging in the marketplace for both residential and business services. So far the integration has gone very well, and we expect to have success doing that. Over time, we'll onshore the offshore call center activity into the U.S. We've already started hiring for over 1,000 employees for different sales positions that did not exist in the former Cox markets to begin with. We'll normalize the overall operations over time. But it's really significant. I think the upside that we'll get with Cox, and upside for the legacy Spectrum footprint with the new B2B assets that we're acquiring inside of Cox as well.
Right. Continuing to execute and invest in the asset. One of the notable new executives is Nick Jeffery.
Yeah. Unrelated to Cox, but he started at Charter last week.
Yes. How does Nick fit into the overall goals and plans?
Nick has a lot of great qualities, but if you take a look at his track record, a couple of things really stand out in terms of what he was able to do is walk into businesses and significantly improve both their go-to-market capability as well as their Net Promoter Score and their service reputation in the marketplace. He has experience across B2B, wireless at Vodafone, and then most recently Frontier, where it was a fiber overbuilder. Being able to take those businesses with the assets that they had versus what I think is a much stronger set of assets that we have today.
Really somebody coming from the outside of the cable industry with the view and the ability to go make a pretty significant change in the two areas that we need the most right now, which is an improved go-to-market strategy and an improvement in our service reputation and Net Promoter Score. It really was opportune, so I think it's a great fit. Now, it's a week in, so he's still finding his way around the building and whatnot, but he's going to move fairly quickly, and we're open-minded to doing things differently, and I think we need to. We could have sat back and just said, "Rest on our laurels." Know that the level of new competition will subside. It's not competition, but the level of new competition. We do have the best networks and products. We can save customers money.
We're impatient, and that's good, and we want to do better now. So the opportunity to bring somebody like Nick in was great for us. So I'm excited. He joins us as Chief Operating Officer September 1st.
Great. On that topic of competition, maybe specifically on broadband. Cable broadband is certainly facing competition at the high end from fiber, at the value side from Fixed Wireless. Obviously, satellite is also coming into the picture in a more meaningful way. I was just wondering if you could mark to market, talk to us about what the competitive dynamics look like in the market for cable broadband right now, and maybe just hit some of those key competitor cohorts.
Look, I think we compete really well against any one of those in a regular environment where there's less new forms of competition taking place. If you think about fiber, people talk about it as the high end. I look at it and say we've got competitive speeds and capability, but with wireless combined in a way that nobody else can do. So we have the opportunity to go to market and save customers lots of money with a market-leading speed on broadband and the fastest mobile product in the marketplace because of our convergence. When I look at Fixed Wireless Access, it's a faster, more reliable product, and even though they will tell you that they're saving money because of the low price point, the reality is if you take a look at how they sell it's together generally with mobile, together with Fixed Wireless Access.
When you look at it that way, we are a much better value. We save customers money. It goes back a little bit to we need to improve our messaging on value and utility. I think we win in that space long term because of quality and value as well. Finally on satellite, certainly keeping a close eye on it. There is a lot of smart people doing satellite with pretty significant capital allocation capabilities. It is not lost on us. We are keeping a close eye on it. Right now, it really is much more reserved for the rural space, and I think it is a great product in that environment. We are keeping a close eye on it. Could it be complementary to us? Yes, maybe. So far, our product has faster speeds, it has better reliability, it has a better installation process, and it is more ubiquitously available, and it has video, and it has mobile to the extent you want those.
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