Paymentus Holdings, Inc. Goldman Sachs Communacopia + Technology Conference 2026

Thank you for having us.

Well, the bill payment is a big market, and the way to think about it is a typical household, 60% of their spend is towards the bills. It's trillions of USD it is spent just on the consumer side. If you add B2B, it gets even crazier than that. If you factor in about 16 billion-17 billion bills are paid just on the consumer side annually, and we have only captured 4% or 5% of that, it's a huge opportunity ahead of us. In terms of why we are winning the market share, I think it comes down to, number one, the technology platform we have built. The technology platform we have built and the ecosystem, our Instant Payment Network, and the entire partnership ecosystem. It comes down to the way we visualize the market. We never thought that bill payment was just about the payment.

Taking money from point A, kind of like what you see in typical customer experiences. You are buying a shirt, you enter your card, it goes to Visa or Mastercard, you get the approval, and the payment is made type of thing.

Yeah. Bill payment is more about, to your point, bills, bill presentment, the data, the workflows, the technology aspect of it, what internal workflows the billing company has to do to take care of all of the billing and payments, and then posting the information and getting that information in the right hands.

We have done a great job in building a platform and we took it very seriously. We did not think it was a private equity play that you just keep acquiring companies, and then hopefully the only integration is at the bottom line.

We did not think that was the play. The play was a pure platform play. We believe that longer term, even the larger end of the market would actually want to switch. If they could find an alternative, they would. That is what we are seeing. That is the reason why we are getting market share.

Oh, it is very fragmented. If you think about when we started out, majority of the payments, digital payments used to be at the bank's website. Remaining were all just checks and walk-in and cash and some of those type of options. We have made tremendous inroads, meaning now banks are a significant smaller portion of the digital bill payments. Most of the digital payments are happening on the billing company's websites or the billing company ecosystem, powered by Paymentus. But the remaining payments are still check, walk-in, cash, and so on. One of the things which I would urge everyone listening to this to think about it is that we all have bills, and we all have our own bill payment experiences, and so on.

One of the things I would like everyone to be reminded of is that majority of the households are not as privileged as some who are listening to this call. Most people are not as fortunate to be able to say, "Well, I just take my money from my bank account and just go ahead and make the payment." They are having to make a decision which bill they are going to pay this month and from which account. There is a lot of complexity involved for a typical household. That is why some of this fragmentation occurs as well. Part of our job as Paymentus is, and working with our clients, is to make sure we continuously make it easier for our clients so that they can continue to reduce their cost to serve, so make it more affordable for the customers, but also continue to provide better customer experience.

It is not just about better UI, it is all about all the options and get all the questions answered for the customer so that they can make the decisions to make a payment.

I think I would start first with the fact that all of us, like I said, all of us are consumers, so we think of bill payment. When someone looks at Paymentus, we think, "Hmm, so you make a payment. Why can't other people do the same thing?" What I would like everyone to think about it is, think about it from the billing company's standpoint, not just a small township or a small municipality. Think about one of the largest organizations in the country. Say if the average bill amount is $100 you are billing, and you are billing 5 million customers each month. It is a mega operation to be able to talk to the customers. If 100% of those customers made a call to you have no margins left in the business.