Microsoft Goldman Sachs Communicopia + Technology Conference 2026
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Hey, good morning. Absolute pleasure to welcome everyone today to the Goldman Sachs Communacopia + Technology Conference. I'm Gabriela Borges. I cover software here at Goldman Sachs. Huge pleasure for me to welcome Amy Hood to the stage, CFO of Microsoft. Thank you for taking the time today.
Of course. Great to be here.
Amy, one of the more interesting conversations that we've had with investors over the past several months has been a little bit of a back to first principles thinking on software moats.
Yes. If we think about the history of software companies, Microsoft has had a 50-year history of enduring software moats in the enterprise.
Tell us a little bit about, in your own experience, how you would describe what has made Microsoft an enduring software company, such that there are moats that are relevant for 2026.
I think that has certainly been one of the questions, and I think thought processes people have gone through. I think what's made Microsoft enduring, but maybe more importantly, what makes it relevant for the next, we'll call it decade at least, is that we have, and have built, a very complete platform. Whether it starts at the infra layer, up to the management layer of the platform, up to apps, and that's maybe been something people are used to. Now what you're seeing is you're adding intelligence into the platform, you're adding intelligence in what we call Work IQ, the intelligence of the Microsoft 365 work, and then on top of that, you're adding an agent layer.
I think in many ways, what you look and see is a company that sort of had a full stack and now has, I would call an even fuller stack as more and more of those pieces have come. We're lucky to be able to have also, I would say, a pretty sophisticated distribution network of partners, and a sales engine that I would argue is highly effective. But even more so, I would say we also have longstanding customers who understand that trust, security, sovereignty, the protection of IP, their IP is a fundamental part of a platform company and the promise. I think we've been a platform company since even before I was there, which must seem like billions of years ago, given how long I've done this.
But what we've always said is that being a platform company meant being able to support and be relied upon to support and supply products with quality and with that trust. So I think when you put together our distribution network, really what we stand for, I would say, with customers in terms of reliability of our positions, and then I would say finally, a pretty sophisticated technical stack. I do feel like that is the way that I think about what defines enduring moats in the software business.
Maybe I'll pick up on this thread of IP and the trust and reliability that Microsoft has built up, and I really like how Satya Nadella had described it in his frontier ecosystems post. Tell us a little bit about how just in the last several months it feels like the zeitgeist is changing at the enterprise level about the need to protect IP, the need to think about, for example, multiple model strategies. How is that changing for your enterprise sales guys, that conversation on the front lines?
I do think it has changed a bit in the past months. I think the importance of supporting and being relied upon to support multiple models has always been something we have talked about. I think it has gotten more attention more recently in terms of, I think I could be off a little, but I think there is more than 11,000 models supported on the platform. The importance of supporting everything from frontier models and open source all the way down to highly specialized models, some of which are things that our internal MAI team does work on.
I think what Satya is trying to say at least, and at least when I hear the explanation of a frontier ecosystem, is how important it is and always has been, as a platform company, I think this comes more naturally, to have enterprises be able to own their own continuous learning loop and what that means as being able. If that happens in every enterprise, and whether you call that enterprise a small enterprise means big to a lot of people, but it really just means an entity. Whether that entity is small or the entity is very, very big, or whether that entity is a country, it is that if everybody owns and benefits from AI, then the distribution of the economic benefits will accrue across and be broad.
That is what we mean by a frontier, is that the frontier should in fact exist in a breadth way. That in fact grows the TAM available for everyone, but also, I think, reminds people that at the end, what the goal is to have things be better. That includes the economic outcomes to be accrued where the IP is created.
One of the questions that we get from industry a fair amount and from investors a fair amount is, okay, put on your prognostication hat and predict what the mix between frontier tokens and open source tokens is going to look like. The way that I would frame that question to you, because I am not sure that is the right question. The question I would ask you is, what do you think the different types of SKUs look like? Meaning, investors will say Microsoft has all of this exposure to OpenAI in the backlog. Is it a zero-sum game, a trade-off? Maybe just address why the diversification of models is important and how you can support multiple models for different use cases.
Yeah. It's interesting. I understand the nature of what people are asking you to prognosticate on. I think that also is a challenging prognostication. I do think ultimately what people have always wanted, and I think the way I think about it more, is less that you ought to deliver the best value for the outcome that's needed. If the goal is an outcome, and to get that outcome, you'd like to spend the least amount you can do to be able to gain that outcome, then that's the right way to think about delivery. I think that conversation's already happening more and more with customers as they're focused on the outcome. If the outcome can be, and have a positive ROI to them, then it's worth continuing to do that work. If it doesn't, then it's probably not.
The ability to be able to use Frontier Models for frontier problems, but really also to be able to use a mix of models to deliver the best value has been really where we've focused. I think actually that's not going to be unusual. I think many people and enterprises at least that I talk to, are focused on how to make sure they're getting a high ROI, a high return on the outcome that they're looking to achieve. I think that sophistication continues to grow. I think that's why we talk a lot about, a product called Microsoft Agent 365, because basically, the intent is that people have to be able to both measure and manage that spend profile to make sure that they're getting what they want.
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