RINGCENTRAL, INC. Goldman Sachs Communacopia + Technology Conference 2026

Next chapter is to embed AI across the whole portfolio, externally, internally, to become just like an AI-native company. Obviously, we predate AI as an analysis, but we were a stat-native company, and we've moved the industry with that. I think we have a very good chance of doing this again, leveraging the best of AI. Again, that will be both customer-facing, as well as a major revamp of all internal operations to become substantially more efficient and to better serve the needs of the market as well.

Yeah, look, we're happy with this progress, but there is a lot more to do. It's only 13%. It's not 30, it's not 90.

Over time, we see it touching the entire portfolio. Doubling year over year is good. Hopefully, that will continue and maybe even accelerate. Look, there is a lot of demand. AI is absolutely becoming the new reality for everyone, certainly for vast majority of our customer base. How do you get to them? We have 600,000 companies, logos on the platform, so that's a lot. To get through to all of them at the right time, so many times we just get to talk with them around renewal times. Obviously, we're working on PLG type motions as well. We just think that there is a lot of goodness to come, and I think we've shared before, but about half of our new business, if you're looking at new logos, are taking AI. So our AI. Okay? I would say that would be the goalpost is to get from 13 to at least 50, and then we'll go from there.

Yeah. Look, so firstly, so far, our AI has been skewing more down market. There are some very notable exceptions, but majority, I think we're now 16,000 logos last quarter. Can tell you it's meaningfully more than that now. Most of them are smaller businesses, are SMBs. Where it plays the best, but frankly, this applies to almost our entire base anyway, is they are like B2C businesses, which makes us a B2B2C. Okay? So where Ring shines is when we're serving businesses whose customers are consumers who are calling or texting. We have massive amounts of traffic on our network. Some of the numbers we've shared, 40 billion minutes. We're sitting on billions of transcripts and recordings. We're processing billions of text SMS messages. That's across the globe. Hmm, okay.

As long as consumers are calling their service providers, business providers, we are in a very good position to get in the middle of those transactions and to apply AI before a human picks up, assist a human if there is a human transfer, and then do post-processing and generate insights after the call is done. Okay, so basically, back to your question is, so what makes these customers special is they're the ones dealing with consumers, and they're the ones who need help putting an AI agent at every stage of this consumer-provider interaction, and we're just very strongly positioned there.

No. Look, like I say, for now- It's been mostly SMB, so expansion is usage.

Okay. And there's absolute expansion, just a lot more usage, so it's in the wake of an outcomes-based approach.

But it also resulted in stickier customers.