Ingram Micro Holding Corporation Investor Day 2026

Good morning. Please give a warm welcome to Willa McManmon, Ingram Micro's Vice President, Investor Relations.

Good morning, and thank you for joining us today, both here in Dallas and virtually. Before we begin, please take a moment to review the disclaimer slide on the screen. I will just go through some legal language. During today's session, we will make forward-looking statements that are subject to risks that could cause our actual results to differ materially from today's presentation. Please refer to the cautionary statement and risks disclosed in our SEC filings. Information on non-GAAP financial measures that we discuss today, including reconciliations to the most directly comparable GAAP measures, can be found in today's materials. Now let's turn to the agenda. To start the day, Paul Bay will discuss our evolution and how we are expanding our role beyond traditional distribution. Sanjiv Sahu will take a deeper dive into our operating model and strategy. We will then break for lunch.

After lunch, you will hear directly from some of our customers and our group presidents. Mike Zilis and team will discuss our operating model, capital allocation priorities, and long-term financial framework. We will conclude the formal program with a Q&A session. For those of you who are joining us virtually, you will see the Q&A tab on your screen. Please submit your questions through that tab. With that, I will give the floor to Paul.

Thank you, Willa. Good day, everyone. First, I want to start by saying thank you for joining us here, those of you here in the room with us, also those of you that are joining us remotely via the webcast. It has been a super busy morning for Ingram Micro here already. We actually got to ring the opening bell, which happened right here this morning. So, a great honor after going public in 2024 and getting to ring the opening bell. We are really excited here to be the first company that is actually hosting a Capital Markets Day here in the New York Stock Exchange, so pretty exciting. We look forward to a great day. I have to say, I am more excited now than I have ever been in my almost 30-year career in technology. So let's go ahead and get started.

First, I would like to introduce you to our executive team. Many of them, they are spread throughout the room today. Many of them you will see presenting, so we are excited to let you get a view into the areas of operation that they have. Willa walked through that. They have many years of collective experience in technology, in business, and if actually you put it all together, just from an Ingram Micro standpoint, they actually have more than 200 years' worth of Ingram Micro experience. So, a very seasoned team, and I am honored and privileged to be able to lead such a great organization. I may be biased, but I think we have the best team in the industry. Let us start today with talking about the Advanced Logistics Center that many of you got to tour.

Hopefully, you saw that it demonstrated scale, operational discipline, automation, the ability to really effectively move technology efficiently around the world. But I hope you actually experienced more. Showing you how we are using technology, the data, the intelligent, the way we are changing to how work is getting done in the operation, all the way from order entry, all the way through our ALCs. The point of today is to really take you on a transformational journey. We are going to show you how we are moving from a distribution to the industry's first intelligent B2B operating system. We are going to be bringing intelligence at scale, solving complexity, and removing friction. We are driving growth with new technologies and new businesses, and we are adding a lifecycle services business.

With our supply chain services, along with our current IT asset disposition business and our reverse logistics and repair business, we are creating higher value for our customers, for our vendors, and for Ingram Micro. We believe we are the only company using intelligence to bring a B2B commerce and operations together to drive a new level of value. Today, you are going to get a deeper insight to that. We are fundamentally a different company. You will see the growth that we are driving, how we are generating that growth, as well as our 3-year projection. Let us start with distribution. Distribution is a great business to be in. The total addressable market that we have, it is making it more relevant now than ever. It lowers costs, complexity. It lowers the need for capital and at scale. The industry is a collection of B2Bs depending on each other for growth and value creation.

IDC predicts a $5 trillion TAM, and it was just $2 trillion-$3 trillion just a few years ago. Why Ingram Micro? Number 1, Ingram Micro has unrivaled global reach, serving 165,000 customers, 1,500 vendor partners on 6 different continents. We have the ability to service 90% of the world's population. But it is not just about the diversity that we have or the reach that we have, it is really about the revenue reach that we have. In Q2, North America represented 36% of our business, Asia Pacific 30%, EMEA 26%, and Latin America 8%. So great diversity in that revenue and reach we have. Number 2, the broadest solutions and service offerings across the entire technology lifecycle. That is important because 6 different products are made up of our average deployment that we invoice with our customers. Number 3, investing ahead of the trends.

We have always led the way in distribution. We invested early in highly technical advanced solutions, our specialty business, things like data capture and point-of-sale, unified communication and collaboration. We did this both organically and through acquisitions in the early days. We did this again with cloud, where we have announced that we have invested over $650 million in our cloud and our cloud platform. We have invested in our digital platform over the past few years, and now we are bringing the only intelligent operating system for B2B. In addition, we are creating new routes to market, capitalizing on the technology and AI boom. Finally, we are investing in our lifecycle services business. The fourth reason why Ingram Micro is our track record of profitable growth and 47 years of proven success. How do we operate differently? Customers describe us as a multiplier, an extension of their business.

Ingram Micro solves complexity over thousands of business-to-businesses and hundreds of markets. A great example, as you can see here, is Chris Leahy, who is the Chairperson, President, and CEO of CDW. They are a customer. People ask me quite often, "Is CDW a customer?" They are one of our most valued and largest customers. They value our partnership because of our scale and innovation. We are an extension of their business. Even with their size, we help augment what they are doing every day. This strategy of putting the customer in the middle has been part of what we are doing and core to our business for the past four years. Again, it is all designed with the customer in the middle. There is a real differentiation in the way we operate, drive growth, and innovate because our strategies are designed with our customer right in the middle of everything we do.

We build value by servicing the entire life cycle, how technology is chosen, how technology is purchased, how it is installed and integrated, how it is refreshed and disposed of. The value we create reduces operating costs, accelerates growth, improves productivity, and removing friction and time for our customers. These strategies, as I mentioned, have shaped, and we have been using for the last several years, are very customer-focused. Focus on their experiences. Focus on building more cloud and consumption business, wrapping that all around with more services. Operational transformation with an intelligent platform. Using intelligence to remove complexity and continuing to drive operational excellence, which has been in our DNA for dozens of years. These strategies and priorities create value with intelligence to uncover and drive new growth. An operating system which supports faster time to market for our customers, maximizing value for them and for Ingram Micro.

Ingram is the fuel and growth for our customers in every segment. We give our customers way to pilot, to enter new markets, to enter new categories without having to make the investment or the capital or taking on the risk. We are their partner to help grow and resources to innovate. Let me give you an example. Our Enable AI program, which helps customers understand, grow, and deliver AI at scale. Customers do not have the skill sets. They do not have the resources. They do not have the competencies. We augment all of these together, and we are perfectly positioned to help capture this market. Customers need a business partner that is adding value across the technology life cycle to reduce complexity. A couple of examples that you can see here is our technical centers of excellence. We have one of these in each of our four regions.

They use our expertise to expand the offerings, pre-sales, post-sales support, integration. Actually, from a post-sales support, we receive calls, level 1 and level 2 calls, directly from the end users on behalf of our vendors and our customers, and we are able to do that for them on a post-sale standpoint. Technology solutioning, the broad technology categories and vendor solutions. Again, our average products of 6 different products or services helps our customers save time and helps them save money. Enablement with high level of trust to enter new markets, training programs, things like financing you will hear more about today. Business insights points our customers to new growth opportunities in adjacent markets, cross-selling, upselling, finding new white space, and demand generation, helping them find new logos with richer engagements and broader reach.

Many times, our customers have told me, "Paul, you actually know more about my end user than I do." Why is that? It is because of the intelligence we are bringing. One example that you hear us talk about is IDA, our intelligent digital assistant. This is a quantifiable example and our first step towards our intelligence at scale, converting it into commercial action. In Q2, we delivered $1 billion of net new revenue at 4 times the conversion rate at a higher margin. Today, you are going to hear from 4 different customers from each of the different regions, and you are going to hear from them about how Ingram Micro is an indispensable business partner to them. Put simply, Ingram Micro's intelligence, expertise, and resources is the fuel for our customers, and we are providing them more ways and their operating system to help them deliver new growth at higher value.